Request a demo

See what SolviQueDesk can do for your company

Tickets, a knowledge base and AI-assisted support in one internal service desk — with a technician ready when the knowledge isn’t the right fit.

A walkthrough first. A pilot if it fits.

Guided demo → scoped pilot

  • See both sides of the desk: how employees submit requests and how your IT staff handle them, using sample data instead of your real company data
  • Discuss the support needs, team size and data volume that would shape a pilot
  • Keep the pilot to synthetic or non-production data until security and operations verification is complete
  • Agree access, duration, pricing and scope together before starting

A short form. Tell us about your company; leave out sensitive data.

The SolviQueDesk ticket list, showing open tickets with status, priority, SLA and assignee.

Tickets

Every request in one clear queue.

Filter by status, priority, group, assignee, requester or approver, then save the filter combinations your team uses every day as one-click shortcuts. SLA state is visible on every row.

Knowledge base

Knowledge your team can build on.

Organize articles in spaces and categories, keep internal runbooks restricted and give AI assistance relevant knowledge to work from.

A knowledge base article with the space and page tree beside it.

Dashboard

See the workload at a glance.

Open tickets, resolved this week and SLA breaches up front, with a per-technician view of open and resolved work.

Dashboard with ticket totals and per-technician workload.

Service level

Stay ahead of every deadline.

Track first-response and resolution targets per ticket, so the requests closest to breaching get attention first.

Service level view listing tickets with SLA state and due times.

CMDB

Know the hardware and software behind each request.

Keep configuration items — laptops, servers, network devices, licenses and services — in the same system as the tickets that concern them.

Configuration item list with asset tags, types and status.

End-user portal

A simple way for anyone to ask for help.

Requesters sign in, pick a category, describe the issue and submit. The request lands in the right queue.

The end-user portal form for submitting a support request.

Ticketing and knowledge, together

Every request has a clear way forward.

SolviQueDesk brings ticketing, a knowledge base and AI-assisted support into one workflow, with a technician ready when the available knowledge is not the right fit.

Explore the service
  1. 01

    Submit the request

    A requester describes the issue and follows its progress in one shared place.

  2. 02

    Get the right help

    Relevant knowledge can assist the response with its source. Otherwise, the request continues to a technician.

  3. 03

    Close the loop

    The technician records the resolution, and the requester can confirm the outcome and close the ticket.